Frequently Asked Questions
Everything you need to know about shopping with Lily
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our Returns Portal to start your request.
Which payment methods do you accept?
Lily accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Can I track my package in real-time?
Yes, once your order ships, you will receive an email with a tracking link to monitor your package's journey to your doorstep.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination country.
How can I contact customer support?
Our dedicated support team is available via email at support@lily.com or through our live chat feature from 9 AM to 5 PM EST, Monday through Friday.